FAQ
The following are the most frequently asked questions Nicholas Wines has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Nicholas Wines, we’re interested in hearing from you.
What is your return policy?
Any mistakes surrounding wrong vintages and faulty packaging will be corrected by our staff. Please call 732-345-9977 or email us so we can rectify the order immediately. If you do not like the taste of the wine, we will replace with another wine, but the purchased wine must still have wine in the bottle and be returned within 30 days of receipt. No empty bottles will be accepted. Nicholas Wines products are temperature controlled at 56 degrees to ensure the purity of the wine. Weather, including extreme temperatures, can wreak havoc on a bottle of wine. Nicholas Wines will not ship/deliver during extreme temperatures, and we use our discretion to send only when weather permits.
How long will you hold my wine?
Nicholas Wines will hold wine orders at no charge for up to six months. After six months, we will consider the order abandoned and release the wine. Please note: there will be NO REFUNDS for abandoned wine orders!
What is the email case sale price?
As an extra incentive to buy, Nicholas Wines offers an email case sale price through our email wine offers. The sale price on cases remains in effect for 8 days from the date of the original email send date.
Do I qualify for free local delivery?
Local delivery in our temperature-controlled van is available to Monmouth County. We deliver wine orders of $150 or more for free to the local Red Bank area. Orders of less than $150 in the local Red Bank area are delivered for a fee of $5. Outside of the Red Bank area we will deliver for free on all orders over $300. Purchases of less than $300 can be delivered for a fee.
Simply enter your zip code and select the free delivery option when placing your order of $300 or more. Once your order has been processed, you will receive an email confirming your scheduled delivery date. Adult signature (over 18 years of age) is required for all packages containing alchohol.
Click here for a complete list of delivery zones and fees.
Questions or need additional information? Please email wine@restaurantnicholas.com.
When will my order be ready?
You will receive an email confirmation upon placing your order. Please allow a 24-hour turnaround time on all orders. Orders made on weekends or holidays will be processed on the following business day. You will receive an email when your order is ready to be picked up or scheduled for delivery/shipping.
Where does Nicholas Wines ship?
PICKING UP ORDERS:
Pick up hours: Monday – Sunday: 11am-9pm.
FREE LOCAL VAN DELIVERY:
Free local delivery in our temperature-controlled van is available to all of Monmouth County on wine orders over $100.
FREE DELIVERY ON ALL ORDERS OVER $150 TO THE FOLLOWING STATES:
States we ship to: AK, AZ, CA, CO, CT DC, FL, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, WA, WI
Our prices do not include shipping, handling, or sales tax. Street addresses, email addresses and phone numbers are required for all shipments.
Nicholas Wines is not liable for any damage to goods caused by weather conditions, other “Acts of God,” unforeseeable delays or accidents during shipping by a common carrier.
Nicholas Wines temperature controls our wines at 56 degrees from Day 1. Excessive exposure to heat can seriously damage the quality of the wine, especially during the hot summer months. Please note that any orders placed online may be held due to high temperatures. If your shipments are time sensitive, call 732.345.9977 or email Customer Care to discuss alternative options.
We must require an adult signature (21+) from the recipient of any package containing alcohol.
Who is Nicholas Harary?
Nicholas Harary is the chef and owner of one of America’s premier dining destinations, Restaurant Nicholas, which has won accolades from all avenues of the food industry, including four stars from the New York Times. Nicholas Harary graduated from the Culinary Institute of America (CIA) as it’s youngest graduate at the age of seventeen. At the age of 22, he was the youngest sommelier ever hired at Jean-Georges in New York City. He is a trusted wine source and was most recently awarded Outstanding Wine Professional at the Garden State Culinary Arts Awards. Read More about Nicholas Harary.